RETURNS policy

 

Your total satisfaction is our goal. We are committed to providing you with quality products and outstanding customer service. Should our merchandise or service ever fail to meet your expectations, please call our Customer Service department.

We accept unopened, resalable merchandise that is in its original condition provided it was purchased in the last 30 days. 

Any claims for shortage or damage must be made within 10 days of receipt of goods. All returns require a Return Authorization Number from Customer Service, so please call us at  (844) 322-3535.

RETURNS AND EXCHANGES

Have an unopened product you’d like to return? Your satisfaction is our priority, and we’re here to help!
RCVR requires all returns to be requested within 30 days of receipt of your items. Simply contact our Customer Service team for a Return Authorization Number via e-mail or by calling (844) 322-3535. Please make sure you reference your order number.

OUR 30 DAY RETURN POLICY
100% refund will be issued on your unopened item(s) returned within 30 days.
Items must be returned in the same (or similar) condition in which they were received.
Opened returned products will be discarded and no refund or credit will be issued.
Refrigerated products are non-refundable and cannot be returned. Examples include, but are not limited to, probiotics.
Gift cards, coupons, promotions, free gifts etc. are non-refundable.

WHEN WILL I GET A REFUND?
Once we receive your item, most returns are fully refunded in 3-5 business days.

DID ANY OF YOUR PRODUCTS ARRIVE DAMAGED?
Hang on to your shipment and DO NOT discard any damaged boxes, packaging, or products.
Please note: You may be asked to provide pictures of your damages to help in the processing of your claim.
Place a shipping claim by contacting a Customer Service representative at  (844) 322-3535 (M-F: 9am-7pm EST), email: help@RCVRnutrition.com.